Moneta Group

  • Business Process Analyst

  • Job Summary

    The role of the Business Process Analyst is to analyze and manage business processes and training programs to ensure such process and programs meet business goals and requirements.  The Business Process Analyst is responsible for creating, maintaining and delivering client lifecycle processes incorporated with systems training programs that create efficiencies on client teams.  This includes performing detailed requirements analysis, documenting processes, and performing user acceptance testing.  Works closely with the Director of Business Systems, Business Solutions Analysts, Centralized Services Team and client teams to ensure employees are successfully educated on client lifecycle processes.  Communicates with all teams and departments.

    Duties & Responsibilities

    • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
    • Leading ongoing reviews of business processes and developing optimization strategies.
    • Acts as the liaison between Enterprise Service teams and client teams.
    • Staying up-to-date on the latest process and IT advancements to automate and modernize workflow.
    • Conducting meetings and presentations to share ideas and findings.
    • Performing requirements analysis.
    • Documenting and communicating the results of research efforts.
    • Effectively communicating insights and plans to cross-functional team members and management.
    • Gathering critical information from meetings with various end users and producing useful reports.
    • Ensuring solutions meet business needs and requirements.
    • Updating, implementing and maintaining procedures.
    • Utilize tools (i.e., IBM Blueworks Live, Lucid Chart, Manage Engine Help Desk) to accept, track, remediate, and measure training issues as they occur.
    • Facilitates training on all current and new processes.

    Qualifications

    • B.S. in related field
    • Two years or more of experience in related field
    • Excellent written and verbal communication skills, including technical writing
    • Proven experience in understanding and improving workflow and processes
    • Proficient in Microsoft Office applications
    • Technical proficiency with a variety of software applications
    • Work experience that demonstrates strong interpersonal and teamwork skills
    • Ability to multi-task, manage multiple priorities, and meet deadlines in a dynamic work environment
    • Ability to interact well with all employees
    • Commitment to ‘Raving Fan’ service
    • Professional attitude, demeanor, and appearance 

     

    Salary & Benefits

    • Competitive Salary
    • Generous PTO
    • Maternity & Paternity Leave
    • Ongoing Education programs
    • Professional Certification & Tuition Reimbursement

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